Privacy Policy

Information you provide directly

You may provide information to us when you fill out a form on our Sites, create an account, book a demo, respond to a survey, or contact us for support. This information may include identifiers (such as your name, email address, and company), professional information, commercial information (such as Services purchased), and the contents of your communications with us.

Information about end users from our customers

When customers connect their websites to the Services, we process information about visitors to those websites on the customer’s behalf. This may include identifiers (such as IP address and device identifiers), device and browser information, and browsing activity on the customer’s site (such as pages viewed, referring pages, and interactions). We process this information as a service provider to our customers and use it to provide the Services, including monitoring site performance and proposing and measuring site improvements. Our customers’ own privacy policies govern their collection and use of end-user information.

Customers may turn on visitor identification for a website. When they do, we send the visitor’s IP address and browser user agent to an identification provider, currently Retention.com, which may match them to a business profile. We then keep, on the customer’s behalf and for that website only, the matched person’s name, job title, seniority, functional area, country and public LinkedIn profile reference, and the matched company’s name, industry, employee range and revenue range. We do not store email addresses, email hashes or phone numbers from these matches, and matched identities are never sent to the visitor’s browser. Customers choose the countries in which identification runs; visitors elsewhere are not looked up. Customers can delete an identified visitor at any time, and you can ask us to delete information about you using the contact details below.

Information collected automatically

When you visit our Sites, we and our analytics providers automatically collect certain information your browser sends, such as your IP address, browser type and settings, the pages you visit, the date and time of your visit, and the page that referred you. We collect some of this information using cookies and similar technologies, as described in the Cookies and Analytics section below.

Information from third-party services

If you access the Services through a third-party service such as Google (for example, single sign-on), that service may send us information about you, such as your name and email address, depending on your settings with that service.

Connected advertising accounts

If you choose to connect Google Ads, Meta Ads, LinkedIn Ads, or another supported advertising platform to Dynamite, we access the ad accounts you authorize and the account you select for your website. We retrieve account identifiers and names, campaign and ad group or ad set information, campaign objectives, configured targeting information, and ad names and creative text, as available from that platform. These integrations read advertising account information; they do not create or edit your campaigns or upload visitor conversion events to the advertising platforms.

We use this information to understand the campaign or ad that brought a visitor to your website and help select relevant website content from the variants you have approved. Configured audience information describes your campaign’s intended audience; it is not verification of an individual visitor’s identity or demographic characteristics. Limited matched campaign and creative context may be processed by our AI service providers to provide this website-personalization feature.

We store the authorization credentials needed to maintain the connection on our servers, together with a synchronized campaign catalog associated with your organization and website. We use the connection to refresh that catalog while the integration remains connected. Authorization credentials are not sent to visitors’ browsers.

An authorized administrator can disconnect an advertising platform in the website’s Data settings. Disconnecting removes that website’s stored connection and synchronized catalog from the active service. You can also revoke access through the advertising platform’s account settings. For other data deletion requests, contact privacy@ion.design. The Data Retention section continues to govern other retained records.

Marketing communications

We may send you newsletters or other promotional communications. You can opt out at any time by using the unsubscribe link in those emails or by contacting us at privacy@ion.design. We may still send you non-promotional, service-related messages, such as those about your account.

With your consent

We share information with third parties when you direct us to or otherwise consent.

Affiliates and service providers

We share information with third parties that perform services on our behalf, such as cloud hosting, analytics, email delivery, payment processing, and customer support. These providers are permitted to use personal information only to provide services to us. Payment processors may collect billing information directly and do not share complete financial details with ION.

Aggregated and de-identified data

We may aggregate or de-identify information so it can no longer reasonably identify you and use or share that data, for example, to measure and improve the Services.

Legal requirements

We may disclose information when required by law, or when we believe disclosure is necessary to enforce our terms, protect the rights, property, or safety of ION, our users, or others, or to detect and prevent fraud or security issues.

Change of control

Personal information may be transferred to a third party in connection with a sale of our business, merger, acquisition, reorganization, or similar transaction.

Lawful bases for processing

If you are in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases: (1) to perform or enter into a contract with you; (2) for our legitimate business interests, such as preventing fraud, securing our network, marketing, and improving the Services; (3) to comply with legal obligations; and (4) with your consent, where no other basis applies.

Your rights

Subject to certain conditions, you may request access to your personal information, correction of inaccurate information, erasure, restriction of processing, a portable copy of your information, or object to our processing. To exercise these rights, contact us at privacy@ion.design. You also have the right to lodge a complaint with your local supervisory authority, though we encourage you to contact us first so we can try to resolve your concern.